Track your order

A little closer to home.
Follow your Valmere order from dispatch to delivery.

Your order, at a glance

Sign in with the email you used at checkout to view your order and available delivery updates.

View my order

Secure sign-in. Your order details stay private.

  1. Sign in

    Use your checkout email.

  2. Select your order

    Open the order you want to follow.

  3. Follow your delivery

    View tracking once it is available.

Can I track from my confirmation email?

Yes. Open the order-status link in your order confirmation or shipping confirmation email. When tracking is available, follow the carrier link for the latest parcel updates.

Why is my tracking not updating?

Tracking appears after dispatch, once tracking details have been added. A new tracking number may not show movement until the carrier scans your parcel. If the expected delivery date has passed, please contact us.

Will all my items arrive together?

Some orders travel in separate parcels. Check your order page and shipping emails for each parcel's tracking details.

What if I cannot find my order?

Make sure you are using the email address entered at checkout, and check your spam folder for the confirmation email. If you still need help, contact us with your order number and checkout email.

Need a hand with your delivery?
Contact Valmere