Shipping policy

Last updated: 3 October 2026

UK delivery and charges

We currently deliver to UK addresses only. Available delivery services and the total delivery charge are shown before payment. Any free-delivery offer applies only when your order meets its stated conditions. Orders may be dispatched directly by our UK supply partners.

Most in-stock items: standard delivery

We aim to dispatch most in-stock items within 1–3 working days after your order is placed. Dispatch means the item has been handed to the carrier; it is separate from delivery to your address.

Items sent by standard parcel delivery are normally delivered on the next working day after dispatch. This usually means around 2–4 working days from ordering to arrival. These are estimates, and busy periods or carrier delays can affect them. Working days are Monday to Friday, excluding bank holidays.

Selected items with longer delivery times

A small number of larger, bulky or fragile items require a specialist delivery service. The standard parcel estimate does not apply to these items. Specialist delivery is estimated at around two weeks after the carrier collects the item, in addition to the time needed to prepare it for collection. The carrier will contact you to arrange a delivery date. A furniture item does not automatically require specialist delivery; the service depends on the individual product.

Please check any delivery information shown for the product and contact us before ordering if you need to confirm which service applies or need an item by a particular date. Any different delivery period agreed with you before purchase applies to your order. Unless we agree a different period with you, we will deliver within 30 days of the contract being made.

Specialist delivery restrictions

Specialist delivery is currently unavailable to the following postcode areas: BT, HS, IM, IV26–IV99, KA27, KA28, KW, PA15–PA78, PH19–PH50 and ZE. Standard parcel delivery availability and any applicable charges depend on your address. Please contact us before ordering a specialist-delivery item if you are unsure whether your address is covered.

Separate parcels and tracking

Items in one order may arrive separately. Tracking is supplied when available after dispatch. Use your shipping confirmation or our Track your order page. Specialist deliveries may be arranged directly with you without a parcel tracking number.

Delayed, missing or damaged deliveries

Email hello.valmere26@gmail.com with your order number if your delivery is delayed, missing or damaged. Valmere remains your point of contact for resolving delivery problems, including orders dispatched by our partners. For delivery arranged by us, the goods remain at our risk until you or a person you nominate takes physical possession of them. Your statutory consumer rights are unaffected.